A Computer hardware and components forum. ComputerBanter.com

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » ComputerBanter.com forum » System Manufacturers & Vendors » Acer Computers
Site Map Home Authors List Search Today's Posts Mark Forums Read Web Partners

Acer service quality in UK?



 
 
Thread Tools Display Modes
  #11  
Old February 26th 05, 03:08 PM
Chris Catt
Guest
 
Posts: n/a
Default

Hi, I think anyone who has had to use service returns for any company will
have good or bad stories. I don't believe that Acer's is any worse than
anyone else. It's just that you won't get those who have positive things to
say posting in this newsgroup......
ChrisC
"Guy Fawkes" wrote in message
...
Fixer wrote:

As someone who has to errrr fix Acer machines I can agree their
aftersales
is appauling on their so called next business day repair customers have
to
wait anywhere upto 3 months and then they have no idea when we are
coming,
moral of the story is Never Buy an Acer unless you live around the
corner
from the Collect and repair depot which is down in Exeter


IS it?

I live in exeter and I certainly didn't know that.

where it be then?


--
Lithium ion internal and external batteries.
Internal from 30 External from 75 (trade)
All batteries factory new and guaranteed.
http://www.surfbaud.co.uk/



  #12  
Old March 5th 05, 09:59 PM
wendyp
Guest
 
Posts: n/a
Default

It's rubbish. My laptop is six months old. It got sent away as the usb
ports blew, new main board installed. It was returned with a completely
knackered battery - wouldn't hold a charge. Managed to get through on the
phone and they were sending a new battery. I got the battery in 2 weeks.
In the meantime, I had had my laptop for 3 days before it wouldn't even
boot up. It got sent back for repair. I got it 3 weeks later, another new
mainboard and now the wireless hasn't been enabled (hardware switches all
messed up) and they even cracked the casing. I really want to throw it out
the window.

  #13  
Old March 9th 05, 11:43 PM
Chris
Guest
 
Posts: n/a
Default

I will never buy another Acer product. Their management's own words to me
after a year of trying to get a RAM issue resolved was I was being "Fobbed
off"

They are dreadful


"Tiny Tim" wrote in message
...
My girlfriend's Acer Ferrari laptop was picked up two weeks ago today by
courier for "repair" while still under warranty. The only fault was that
the lettering was wearing off several of the keys. This was explained to
Acer when she phoned to report the problem.

The laptop has not been returned and on contacting them today they say
"awaiting parts" and cannot give a timeframe for availability. It was the
same story on Monday this week. There is no diagnosis required or anything
complicated - it is simply a case of replacing a few keys or better still,
the whole keyboard. I would imagine the Ferrari shares its keyboard design
with several others in the Acer range and find it hard to believe they
can't source a replacement within two weeks.

What is other people's experience? Is there anything she can realistically
do to speed things up? This seems like truly appalling customer service to
me.

Cheers,
Tim.



  #14  
Old March 23rd 05, 03:05 PM
Lorna Cooke
Guest
 
Posts: n/a
Default

Just to close off the thread I started here, Acer finally returned the
laptop exactly three weeks to the day since they picked it up. The packaging
was excellent and it was returned in pristine condition with the repair
effected properly. It's a pity they can't keep the customer better informed
and act more promptly but at least my worst fears of scratches and "new
problems" were not realised.

My past experience of Dell is that they can accomplish the same service
including pickup, repair and return within a single week, not three! I
wonder why Acer have such a struggle with such simple things.

Chris wrote:
I will never buy another Acer product. Their management's own words
to me after a year of trying to get a RAM issue resolved was I was
being "Fobbed off"

They are dreadful


"Tiny Tim" wrote in message
...
My girlfriend's Acer Ferrari laptop was picked up two weeks ago
today by courier for "repair" while still under warranty. The only
fault was that the lettering was wearing off several of the keys.
This was explained to Acer when she phoned to report the problem.

The laptop has not been returned and on contacting them today they
say "awaiting parts" and cannot give a timeframe for availability.
It was the same story on Monday this week. There is no diagnosis
required or anything complicated - it is simply a case of replacing
a few keys or better still, the whole keyboard. I would imagine the
Ferrari shares its keyboard design with several others in the Acer
range and find it hard to believe they can't source a replacement
within two weeks. What is other people's experience? Is there anything
she can
realistically do to speed things up? This seems like truly appalling
customer service to me.

Cheers,
Tim.



  #15  
Old March 23rd 05, 03:07 PM
Lorna Cooke
Guest
 
Posts: n/a
Default

Ooops - just realised I am posting from my girlfriend's laptop, the Acer, so
it looks like this post is from Lorna Cooke instead of Tiny Tim (the OP)

Lorna Cooke wrote:
Just to close off the thread I started here, Acer finally returned the
laptop exactly three weeks to the day since they picked it up. The
packaging was excellent and it was returned in pristine condition
with the repair effected properly. It's a pity they can't keep the
customer better informed and act more promptly but at least my worst
fears of scratches and "new problems" were not realised.

My past experience of Dell is that they can accomplish the same
service including pickup, repair and return within a single week, not
three! I wonder why Acer have such a struggle with such simple things.

Chris wrote:
I will never buy another Acer product. Their management's own words
to me after a year of trying to get a RAM issue resolved was I was
being "Fobbed off"

They are dreadful


"Tiny Tim" wrote in message
...
My girlfriend's Acer Ferrari laptop was picked up two weeks ago
today by courier for "repair" while still under warranty. The only
fault was that the lettering was wearing off several of the keys.
This was explained to Acer when she phoned to report the problem.

The laptop has not been returned and on contacting them today they
say "awaiting parts" and cannot give a timeframe for availability.
It was the same story on Monday this week. There is no diagnosis
required or anything complicated - it is simply a case of replacing
a few keys or better still, the whole keyboard. I would imagine the
Ferrari shares its keyboard design with several others in the Acer
range and find it hard to believe they can't source a replacement
within two weeks. What is other people's experience? Is there
anything she can
realistically do to speed things up? This seems like truly appalling
customer service to me.

Cheers,
Tim.



  #18  
Old March 24th 05, 05:19 PM
Roger
Guest
 
Posts: n/a
Default


"Lorna Cooke" wrote in message
...
Just to close off the thread I started here, Acer finally returned the
laptop exactly three weeks to the day since they picked it up. The
packaging was excellent and it was returned in pristine condition with the
repair effected properly. It's a pity they can't keep the customer better
informed and act more promptly but at least my worst fears of scratches
and "new problems" were not realised.

My past experience of Dell is that they can accomplish the same service
including pickup, repair and return within a single week, not three! I
wonder why Acer have such a struggle with such simple things.


Sony told me 3-6 weeks to fix a mat****a DVD in a T1XP.


  #19  
Old April 8th 05, 02:50 PM
ricktoy
Guest
 
Posts: n/a
Default

Follow up:
Got in touch with the UK service department on 0870 8531000 just
before Easter and arranged to have monitor picked up. It came back
within 5 days, despite Easter! The converter board needed replacing.
So Acer's service is good, but my experience is to forget about
emailing them.


My Acer 1721MS monitor has died on me last week, it was bought in

June 2004. It 'blacked out' several times over the last 3 months.
Tried to contact Acer services on 0870 8531000 hoping to ask them for
assistance, but there was always a queue of 7; if you try them around
1pm they're out for lunch.
I emailed them recently on (according to

message on service tel nr.) - so far no reply.

Rick Brandt


 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Acer Travelmate 2601 Service Guide giopad1965 Acer Computers 0 December 31st 04 09:33 AM
Acer - is customer service normally so bad? loz UK Computer Vendors 11 November 22nd 04 09:44 PM
Acer TravelMate 291 LMi-G with DVD +/- RW Acer General 0 July 30th 04 11:40 PM
dvd burner.. which one? db General 8 June 27th 04 07:47 PM
Parhelia Display Quality vs. G550, or Radeon 8500. Frederic W. Erk Matrox Videocards 11 March 24th 04 02:48 PM


All times are GMT +1. The time now is 06:23 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Copyright 2004-2018 ComputerBanter.com.
The comments are property of their posters.